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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Judy Mack

Judy Mack

April 9, 2026

5  out of  5
rating by Judy Mack
"Very dependable and easily reached"
We responded:
"Thank you so much for the 5-star rating, Judy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Jessica Hayward

Jessica Hayward

April 9, 2026

5  out of  5
rating by Jessica Hayward
"I’ve had an excellent experience with State Farm. Mr. Marvin is always professional, responsive, and genuinely helpful whenever I have questions or need assistance. He make the process easy to understand and stress-free. What really stands out is how efficient and reliable they are—claims are handled quickly, and communication is clear every step of the way. It’s reassuring to know I’m covered by a company that truly values its customers. Highly recommend to anyone looking for dependable coverage and outstanding service!"
We responded:
"Thank you so much for the 5-star rating, Jessica! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Jean Wright

Jean Wright

April 6, 2026

5  out of  5
rating by Jean Wright
"Best customer service especially Mr. Marvin. Always takes the time to answer any concerns about my coverage or rates with honesty. Customer since 1996."
We responded:
"We are grateful for your 5-star review, Jean! Thanks for taking a moment to share your positive rating of State Farm Agent Mike Jones Sr.’s Team here in RICHMOND . "
Profile photo of Michael Jones Jr. (Mike J)

Michael Jones Jr. (Mike J)

April 3, 2026

5  out of  5
rating by Michael Jones Jr. (Mike J)
"Excellence customer service, knowledgeable agent and representatives in this office. I would definitely recommend any insurance needs to Mike Jones Sr's State Farm Insurance Agency!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Mike Jones Sr.’s Team here in RICHMOND . "
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Waverly Jones

April 1, 2026

5  out of  5
rating by Waverly Jones
"This State Farm Insurance office takes excellent care of it's customers. they go the extra mile to make sure you're satisfied and whatever your concerns are addressed ."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Mike Jones Sr.’s Team! We deeply appreciate your kind words here in RICHMOND . "
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peter wade

March 30, 2026

5  out of  5
rating by peter wade
"Really helpful, extremely responsive, and just an overall pleasant experience!"
We responded:
"peter, thank you for your wonderful review of State Farm Agent Mike Jones Sr.’s Team!"
Profile photo of mary galloway

mary galloway

March 30, 2026

5  out of  5
rating by mary galloway
"Mike Jones, and his crew is like family to me I've been with them ever since 1995. If you ever needed any insurance go to State farm on broad Street and see Mr Jones and his crew. I have life insurance car insurance rental insurance all bundle up in State farm. Give it a try you'll like it."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Mike Jones Sr.’s Team. "
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Juan Aguillon

February 11, 2026

5  out of  5
rating by Juan Aguillon
"Great service & very helpful! Will definitely recommend Mr.Jones."
We responded:
"Thank you for taking the time to leave such a great review, Juan. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Kay H.

Kay H.

June 17, 2025

5  out of  5
rating by Kay H.
"Mike Sr & Mike Jr made everything so easy and quick! My policies were dropped well over $109 a month! Talk about savings! I appreciate them so much! You are definitely in good hands with these two! Thank you!"
Profile photo of Alicia Jones

Alicia Jones

December 16, 2024

5  out of  5
rating by Alicia Jones
"We have home and auto policies through this agency and have been clients for over 20 years. Whenever we have changes, Marvin provides great customer service and gets us taken care of. I highly recommend this agency!"
Profile photo of Julien Belair

Julien Belair

August 1, 2022

5  out of  5
rating by Julien Belair
"Mike and Yanice have been keeping me insured for 6 years. I bought my first renters policy from them in 2017, and added car insurance in 2021. Any time I've been tardy or needed to make changes, they were always understanding to me. I've moved across town, and yet I stay with them because I know they won't screw me over."
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Dr. Bernard Jones

June 16, 2021

5  out of  5
rating by Dr. Bernard Jones
"Mr. Jones was my first State Farms agent 26 years ago and I am still with State Farms. Thank you Mike."
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Sharon

June 1, 2020

5  out of  5
rating by Sharon
"I have been a customer for almost 25 years. I received nothing short of great service from Mr. Jones's company. His employees, Marvin and Yanice, are wonderful. Thank you for the exceptional service provided over the years!"
Profile photo of Lindsay Salyards

Lindsay Salyards

June 17, 2019

2  out of  5
rating by Lindsay Salyards
"I rarely spoke to Mike, always got Marvin, who was dismissive and unhelpful. They failed to update my address when I moved, even when I had updated my homeowner’s insurance, which prevented me from receiving any important documents that were sent via mail."